Concierge-Lobby - The Ritz-Carlton, Dallas (13000U3L) - Compensation: DOE in Dallas, Arkansas

When was the last time you were introduced to something you really wanted? Meet The Ritz-Carlton. We?re more than just a five-star luxury lifestyle brand. We?re the place where aspiring minds are supported with admiring faces. Where talent doesn?t wait at the door. And the opportunity for growth is found all around you. Visit us at www.ritzcarlton.com/careers. It could be the start of something life-changing.
The Ritz-Carlton, Dallas, currently has the following opportunity:
Concierge-Lobby: Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
 
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.
The Ritz-Carlton Hotel Company L.L.C., which operates 80 five-star resorts and luxury hotels worldwide, has received all the major awards the hospitality industry and leading consumer organizations can bestow.  More than 30 hotel and residential projects are under development around the globe. Learn more about us.
To search all jobs or learn more about careers with The Ritz-Carlton: www.ritzcarlton.com/careers
To apply for this opportunity, please search using job ID xxxx0U3L.
The Ritz-Carlton Hotel Company, LLC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.